Manage a portfolio of strategic accounts to drive onboarding, adoption, renewals, and advocacy. Act as trusted advisor, lead executive reviews, define success metrics, accelerate time-to-value, and advocate customer needs across product, engineering, marketing, and support.

Work with prospects and customers to understand technical needs, deliver tailored demos, proofs-of-concept, and solution architectures for Akuity's GitOps platform. Collaborate with Sales, Product, and Engineering to scope implementations, collect requirements, and act as a trusted technical advisor throughout the buying lifecycle.

Provide technical support to open-source and enterprise customers across channels; troubleshoot Kubernetes and Argo issues; escalate to engineering; improve documentation, support playbooks, and scalable processes; develop deep expertise in GitOps and Akuity’s offerings.