Monitor and support enterprise network environments, investigate incidents and outages, perform root cause analysis, resolve complex connectivity issues, and improve network performance and operational processes. The role supports LAN, WAN, VPN, cloud, wireless, and security technologies; collaborates with customers and engineering teams; manages ITIL-based incident, problem, and change activities; documents procedures; and participates in implementations, migrations, automation, and on-call support.

Leads and develops a threat intelligence, threat hunting, and detection engineering team serving multiple customer environments. Owns the intelligence lifecycle, produces strategic and tactical intelligence, develops SIEM and EDR/XDR detections, conducts threat hunts, supports complex incidents, and briefs technical and executive audiences. Establishes ATT&CK coverage, automates workflows, partners with SOC and security engineering teams, and advises customers on threats affecting retail, hospitality, payments, and connected systems.