Top Tech Jobs & Startup Jobs in Seattle, WA

Manage and optimize cloud-based streaming platforms, ensuring high availability and performance for real-time analytics. Collaborate across teams to enhance data pipelines and integrate AI solutions.

Act as primary technical partner for enterprise customers, troubleshoot complex issues across contact center platforms and integrations, coordinate escalations, leverage AI tools for insights, drive customer outcomes, share feedback with Product/AI teams, mentor peers, and shape AI-augmented support processes.

Designs, builds, and implements advanced Conversational AI solutions for enterprise customers and partners. Drives projects from proof of concept through implementation, provides architectural and technical expertise, resolves complex issues, develops documentation, and delivers customer and partner training. Collaborates with cross-functional teams on business development and product strategy while aligning technical solutions with business objectives.

Manage customer-facing software and AI/GenAI delivery projects from initiation through closure. Responsibilities include project planning, scheduling, RAID tracking, stakeholder communication, risk and dependency management, escalation handling, cross-functional coordination, and PMO process improvement. The role also supports AI project evaluation, data readiness, model performance monitoring, AI-specific risk tracking, prompt engineering awareness, cost considerations, and governance practices.

Provides technical support for NiCE Recording Solutions serving large public safety customers. Troubleshoots server, network, and VoIP issues; coordinates with customers, Support, and R&D teams; documents service requests; maintains customer communication and satisfaction; follows SLAs and support procedures; participates in knowledge transfer; and handles rotating off-hours support and occasional customer-site travel.

Leads end-to-end delivery of client implementation and rollout projects across a portfolio of accounts. Manages scope, schedules, budgets, quality, risks, issues, resources, communications, procurement, revenue forecasting, and customer satisfaction. Coordinates geographically diverse technical and business teams, facilitates steering meetings, serves as a trusted client advisor, and identifies opportunities for additional services in partnership with sales.

Leads end-to-end implementation and service delivery projects for a portfolio of clients. Responsibilities include project planning, scope, budget, schedule, quality, risk, issue, resource, procurement, revenue forecasting, stakeholder, and customer satisfaction management. The role leads geographically distributed teams, facilitates steering meetings, serves as the client’s trusted advisor, ensures timely project closure, improves delivery methodology, and identifies opportunities for additional services sales.

Manage enterprise customer relationships throughout implementation and adoption of Cognigy’s AI and conversational AI solutions. Identify customer needs, coordinate technical solutions, communicate strategic business value to executives, track success metrics, reduce churn, conduct executive business reviews, develop advocates, and support expansion opportunities in partnership with sales and technical teams.

Drive enterprise sales for NiCE Cognigy’s AI platform across the U.S. market. Build pipeline, generate ARR, manage direct and partner-led sales cycles, develop account plans, coordinate RFP/RFI responses, and close complex enterprise deals. The role requires engaging senior executives, communicating deal structures and ROI, collaborating with internal teams and channel partners, and representing Cognigy at industry events.

Leads customer success for strategic enterprise accounts by driving adoption, retention, customer health, ROI, and long-term value. Serves as a trusted executive advisor, coordinates cross-functional resources, manages escalations and SLAs, conducts business and technology reviews, and facilitates technical troubleshooting. The role also mentors peers, improves processes, and supports strategic account and renewal planning.