Top Tech Jobs & Startup Jobs in Seattle, WA

Lead engineering teams to deliver cloud-based contact center products: oversee design, development, testing, release scheduling, quality, capacity planning, vendor relationships, processes, metrics, recruitment, and leadership development across the organization.

Lead product vision and strategy for Agent Copilot, overseeing cross-functional teams to enhance AI-powered customer experience and agent performance.

Design, build, and scale AI-powered operational platforms integrating LLMs, monitoring, CI/CD, ticketing, and cloud services. Develop APIs, data pipelines, front-end apps (TypeScript/React/Next.js), backend systems, evaluation/observability tools, and reusable frameworks. Collaborate across SRE, Product, and Infrastructure to deliver production-grade, automated AI workflows and improve system reliability and performance.

Manage and optimize cloud-based streaming platforms, ensuring high availability and performance for real-time analytics. Collaborate across teams to enhance data pipelines and integrate AI solutions.

Design and implement scalable AI-driven data solutions across cloud platforms (Snowflake/Databricks/BigQuery). Prototype and productionize LLM-based systems for dynamic SQL, document and vector search, and semantic retrieval. Build vector search (OpenSearch), metadata/catalog layers, and governed AI data pipelines. Advise engineering leadership on technology direction, contribute code and architecture, and mentor global engineering teams.

Build infrastructure automation and AI-driven operations for a global multi-region cloud platform. Design end-to-end provisioning pipelines, integrate AI agents for incident intelligence and change-risk scoring, and collaborate with SRE/DevOps to translate manual workflows into secure, compliant automation across sovereign regions.

Lead client-facing AI program governance and delivery as PMO manager. Translate business objectives into AI roadmaps and OKRs, oversee AI/ML lifecycle, ensure data readiness, model validation, deployment, and responsible AI compliance. Manage PMO standards, portfolio prioritization, AI-augmented reporting, and lead executive communications while mentoring PMs, TPMs, and analysts.

Lead global, multi-channel demand generation programs that drive full-funnel pipeline and revenue. Develop persona-based campaigns across paid, owned, and earned channels, own content strategy, leverage AI/agentic AI for automation and optimization, align closely with Sales and Product Marketing, standardize scalable frameworks, and measure performance to continuously improve funnel conversion and ROI.

Lead end-to-end delivery of customer projects and programs, managing scope, schedule, budget, quality, risks, stakeholders and geographically dispersed teams. Ensure timely execution, revenue forecasting, customer satisfaction, adoption of NICE methodology, and identify services sales opportunities alongside the sales team.

Customer-facing implementation engineer responsible for configuring and deploying NICE/contact-center solutions, performing technical architecture, database design, integration and occasional programming, leading projects end-to-end, conducting business analysis, and mentoring junior staff to ensure successful client engagements.