Top Tech Jobs & Startup Jobs in Seattle, WA

Customer-facing implementation engineer responsible for configuring and deploying NICE/contact-center solutions, performing technical architecture, database design, integration and occasional programming, leading projects end-to-end, conducting business analysis, and mentoring junior staff to ensure successful client engagements.

Manage enterprise cloud customers throughout the post-sale lifecycle, driving onboarding, product adoption, retention, renewals, expansion, and customer advocacy. Build executive relationships, conduct business reviews, monitor account health and usage, identify risks and upsell opportunities, negotiate renewals, coordinate internal teams, and present customized success plans. The role requires technical customer communication, SaaS experience, and enterprise account management.

Lead enterprise AI transformation programs with VP, Director, and C-suite stakeholders. Define transformation roadmaps, business cases, operating models, and change programs while directly scoping, designing, building, and deploying conversational AI agents. Guide cloud migration to NiCE CXone, orchestrate front- and back-office workflows, coordinate technical and business stakeholders, and translate strategic objectives into measurable outcomes across customer experience, operations, workforce augmentation, and compliance.

Manages SaaS customer contract renewals and negotiations, focusing on customer retention, revenue growth, pricing, multi-year extensions, and risk mitigation. Prepares financial reports, contracts, presentations, and renewal metrics; collaborates with account, technical, and finance teams; engages senior customer stakeholders; and uses Salesforce and Excel to track renewal performance.

Customer-facing senior engineer who configures, integrates, and deploys NiCE contact-center solutions. Performs technical architecture, database design, programming/configuration, business analysis, project lifecycle management, and mentors junior staff while ensuring client satisfaction across CRM, telephony, analytics, and related integrations.

Serve as AML subject-matter expert for Americas, drive AML sales strategy, grow pipeline and bookings, enable sales with value-based messaging, liaise with product and services teams, and support customers and partners.

Own customer success for assigned cloud accounts to drive retention and expansion. Build strong customer relationships, run success and business reviews, manage renewals and escalations, monitor account health, create dashboards and success plans, identify expansion opportunities, and improve adoption and NPS.

Serve as primary technical account contact for enterprise contact center customers, ensuring successful implementation, issue resolution, product adoption, and expansion. Troubleshoot complex technical problems, liaise across support, services, product and engineering, deliver customized presentations, own escalations, and drive business cases to improve customer outcomes. Occasional travel to customer sites (up to 25%).

Senior Technical Account Manager serves as single point of contact for enterprise accounts, resolving complex technical issues, driving customer success and retention, coordinating projects and cross-functional resources, conducting service/technology reviews, mentoring peers, and identifying product and process improvements to expand usage and satisfaction.

Supports public safety sales by demonstrating NiCE solutions, conducting needs assessments, responding to RFPs, developing statements of work, presenting value propositions, and collaborating with account executives, product teams, partners, and customers. Builds relationships with public safety agencies and decision-makers while applying knowledge of criminal justice workflows, digital evidence, government purchasing, and contracts. Requires approximately 50% travel within the assigned North American territory.