Top Tech Jobs & Startup Jobs in Seattle, WA

Manages a portfolio of managed services clients to drive retention, service adoption, satisfaction, and relationship growth. Serves as the primary client relationship owner, leads business and service reviews, monitors client health and risks, coordinates escalations, and advocates for improved service delivery. Partners with sales teams on cross-sell, upsell, and renewal readiness while maintaining CRM records, tracking KPIs, and using client insights and AI tools to improve operational effectiveness.

Leads a 24x7 managed IT services practice across Service Desk, NOC, SOC, field services, and project delivery. Oversees service quality, operational metrics, escalations, capacity, utilization, financial drivers, and continuous improvement. Builds and develops high-performing teams, manages client health and executive escalations, supports retention and growth, and partners across Sales, PMO, Client Experience, and other practices to deliver consistent client outcomes.

Lead Net at Work’s transformation into an AI-native company by redesigning workflows, deploying virtual workers, building AI capabilities, training employees, and managing adoption. Establish the internal AI tool stack, standards, and use-case pipeline while delivering measurable operating leverage through reduced cycle times, improved quality, increased capacity, and margin gains. Validate results with Finance and drive organization-wide change through influence, process redesign, and strong stakeholder leadership.

Leads and grows a client-facing AI and data services practice, owning strategy, offerings, delivery methods, team development, client outcomes, sales support, and P&L performance. Guides clients from data readiness and AI use-case discovery through production deployment, adoption, and measurable business results. Advises executives, scopes complex engagements, builds delivery teams, and develops managed, subscription, and advisory services.