Provide technical support for SmartSimple SaaS clients by triaging tickets, troubleshooting configurations, workflows, reports, integrations, and data issues. Document resolutions, escalate complex problems, test engineering fixes, support feature adoption, and train clients. The role requires clear communication, ticket management, KPI performance, cross-functional collaboration, and continuous process improvement. Occasional travel may be required.

The Principal Software Engineer will embed with product teams to solve complex technical problems, deliver production code, and make application and service-level architectural decisions. The role owns shared services, reliability, performance, incident response, and cross-system issue diagnosis. It also leads solution design, mentors engineers through influence, supports multiple products and domains, and establishes effective standards for AI-assisted software development.