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Provides technical account management for enterprise and strategic clients using Rithum’s commerce platform. Responsibilities include channel implementations, platform optimization, troubleshooting, root cause analysis, technical project coordination, stakeholder communication, feature adoption, CRM case management, and cross-functional collaboration. The role also uses AI-enabled tools to improve analysis, documentation, automation, and productivity. Travel is required up to 10%.

Own the strategy, roadmap, and outcomes for a key enterprise commerce product area. Lead discovery, prioritization, prototyping, documentation, product development, testing, launch, and adoption while using AI to accelerate research, analysis, decision-making, and workflows. Collaborate with engineering, design, clients, vendors, and executive stakeholders to align priorities, manage releases, validate solutions, and deliver high-quality eCommerce platform capabilities.

Own and grow strategic enterprise accounts through consultative, value-based selling. Develop account plans, build executive relationships, identify expansion opportunities, manage complex sales cycles, negotiate high-value software and services agreements, maintain pipeline and forecasts, and lead cross-functional deal teams. The role requires consistently exceeding quotas, using CRM and sales engagement tools, applying structured sales methodologies, leveraging AI and data, and traveling up to 25%.

Administer initiative intake, maintain portfolio systems and reporting, track milestones, risks, issues, and dependencies, and prepare governance materials for leadership decision-making. The role produces executive-ready KPI analysis, maintains PMO standards and operating cadence, supports prioritization and resourcing decisions, and improves reporting through automation and AI-enabled processes.

Owns a portfolio of enterprise B2B SaaS clients, serving as the primary relationship manager throughout the client lifecycle. Responsibilities include driving adoption and value realization, leading business reviews, monitoring account health, managing renewals and risks, identifying expansion opportunities, and partnering with Sales and internal teams. The role uses CRM, client success platforms, AI tools, and client data to improve engagement, insights, and operational efficiency.

Provide in-house legal counsel across the Americas on commercial contracts (SaaS, licensing), employment matters, corporate governance, privacy, compliance, and AI governance. Negotiate agreements, support HR and cross-functional stakeholders, implement legal operations and AI-enabled workflows, coordinate external counsel, and contribute to process and policy development to manage enterprise risk and support growth.