Serve as front-line support for policyholders: answer phone and email inquiries about policies, coverage, billing, and claims; document interactions; escalate complex issues; maintain product knowledge; improve support workflows and collaborate with CS and Claims teams.

Run end-to-end policyholder lifecycle campaigns (welcome to renewal), optimize based on performance, coordinate with brand partners, support launches and events, create social content and assets, and use AI tools to accelerate campaign ideation and execution while carrying direct revenue accountability.