Lead customer success for strategic electric utility accounts, managing 4–5 technical team members and overseeing enterprise software deployments from pilot through long-term adoption. Advise utility executives, establish ROI frameworks, guide digital twin workflow integration, manage technical workstreams, and ensure measurable customer outcomes. Partner with Sales, Product, and Engineering on roadmap feedback, implementation risks, and expansion opportunities while maintaining executive governance and communication.

Leads an enterprise Account Executive team across a U.S. region, owning pipeline, revenue, forecasting, account planning, sales processes, onboarding, coaching, and growth targets. Supports strategic customer deals, partners with marketing on account-based campaigns, builds utility-industry relationships, and represents Neara at customer sites and industry events. The role also develops user groups and customer feedback loops to inform product direction.