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This role involves leading AI projects, designing and deploying AI systems, collaborating with stakeholders, and developing tools to enhance efficiency in healthcare applications. The engineer will mentor junior members and iterate on prototypes until widely adopted.

The Associate Billing Success Manager trains billing teams on best practices, assists in workflow development, and provides ongoing support to customers, helping them utilize the Prompt platform effectively.

Manage day-to-day accounts payable including company credit card coding and reconciliation; perform routine month-end journal entries and reconciliations; maintain audit-ready documentation; build vendor and internal stakeholder relationships; recommend and implement process improvements; contribute to team growth and knowledge sharing.

The Account Executive will manage relationships with healthcare clients in the chiropractic sector, driving sales of EHR software, generating new leads, and ensuring customer satisfaction.

Provide email-based billing and RCM technical support for B2B SaaS customers, triage and escalate tickets, assist engineering with issue prioritization, maintain deep product knowledge, improve customer experience, and identify product enhancements to increase satisfaction and loyalty.

Lead and scale an Account Management team focused on upsell, cross-sell, and expansion revenue for SMB and mid-market customers. Build operating rhythms, coaching, pipeline and forecast discipline, playbooks, and processes. Partner with Client Success, Sales, RevOps, and Product to drive account expansion, hire and ramp reps, and manage performance to hit aggressive revenue targets.

Serve as Prompt billing expert for enterprise clients: onboard and train RCM teams, support escalations, provide reporting and accounting guidance, configure workflows, and promote customer satisfaction across the Prompt platform.

Manage EDI and enrollment support within the Client Success team, providing hands-on helpdesk triage, client-facing onboarding support, process optimization, knowledge base development, EDI engineering ticketing, and auditing workflows for AI automation opportunities to scale EDI operations.

Lead end-to-end product design for complex health-tech features, conduct user research and testing, define design patterns and systems, mentor mid-level designers, partner with product and engineering on goals and metrics, and use AI tools to accelerate design while prioritizing user-centered solutions.

The RCM Client Success Manager is responsible for managing client relationships post-onboarding, ensuring client satisfaction in clinical, administrative, and billing workflows while identifying growth opportunities within revenue cycle management.