Provides customer support for international process-serving orders by entering and monitoring orders, coordinating with international process servers, responding to tickets and calls, managing email communications, processing payments and documents, preparing service returns, and resolving discrepancies. The role requires accurate data entry, strong document handling, composure under pressure, and effective prioritization in an onsite, technology-driven environment.

Manage and strengthen client relationships, understand and address customer needs, resolve issues, coordinate with internal teams, improve satisfaction and retention, and meet sales goals among existing and new customers. The role serves as a client liaison, tracks account processes, identifies patterns, and develops solutions using SaaS platforms and agile processes.