Leads the bankruptcy risk solutions product portfolio across the Americas, owning product vision, strategy, roadmap, execution, customer discovery, and commercialization. Partners with Engineering, Data Science, Sales, Marketing, Client Success, and enterprise customers to develop data-driven products, manage backlogs in Jira, support migrations, monitor KPIs, and drive adoption, growth, and product-market fit.

Leads strategy, roadmap execution, and end-to-end product ownership for bankruptcy risk solutions across the Americas. Defines vision, prioritizes customer and market needs, manages backlogs in Jira, and partners with Engineering, Data Science, Sales, Marketing, and enterprise customers. Responsibilities include customer discovery, product research, commercialization, platform modernization, migration support, KPI monitoring, and data-driven prioritization. Requires strong enterprise SaaS product leadership and application of modern AI tools.

Investigate and resolve customer technical issues by analyzing logs, API requests, database records, and integrations. Support customers and internal teams, troubleshoot REST APIs and SQL queries, manage tickets in Zendesk and Jira, and collaborate with Engineering and Product on escalations and resolutions. The role requires clear communication, prioritization, analytical problem-solving, and comfort working with global teams across time zones.