Top Tech Jobs & Startup Jobs in Seattle, WA

Lead the West Coast Customer Success function for strategic enterprise accounts. Manage and develop CSMs, hire team members, build customer success processes, oversee forecasting and account-health reviews, and drive adoption, retention, and expansion. Maintain executive customer relationships and collaborate with Sales, Product, Support, TAMs, Renewals, and global Customer Success leaders to improve customer journeys and scalable operating models.

Manage approximately 30 enterprise SaaS accounts across onboarding, adoption, renewals, and expansion. Lead kickoffs, success planning, QBRs, health reviews, enablement, and ROI discussions. Identify risks, resolve technical and business blockers, and coordinate with Sales, Support, Solutions Engineering, Product, and Engineering. Provide customer feedback, improve scalable success programs, and drive retention, adoption, and revenue growth.

Own the technical success of strategic enterprise customers by advising on platform health, scalability, reliability, performance, and architecture. Manage escalations and critical incidents, coordinate Support, Product, Engineering, and Customer Success teams, and communicate resolution plans. Analyze usage and support trends, triage bugs and feature requests, provide preventative recommendations, and contribute workflow improvements or lightweight fixes. Support cloud and self-hosted deployments using DevOps and infrastructure expertise.

Lead and scale the West Coast enterprise sales motion: coach AEs, drive complex deal strategy and execution, run pipeline and forecast reviews, hire and grow the team, and collaborate cross-functionally to refine messaging and remove sales friction.

Provide technical support via tickets, chat, and forums; diagnose workflow, integration, and performance issues; escalate to engineering; create documentation and knowledge base; improve product reliability and contribute to the community.