Top Tech Jobs & Startup Jobs in Seattle, WA

Leads Zoom’s technical SEO and AEO roadmap across CMS platforms, web applications, APIs, and frontend frameworks. Owns crawlability, indexability, rendering, structured data, performance, sitemaps, redirects, and internal linking. Builds reusable SEO services, automation, monitoring, dashboards, and CI/CD quality gates. Establishes technical standards and partners with SEO, Engineering, Product, Marketing, and Content teams to improve organic visibility, acquisition, pipeline, and revenue across search engines and AI discovery platforms.

Provides Tier 2 technical support for Zoom’s Premier enterprise customers. Resolves escalated cases, analyzes backend logs, packet captures, and network statistics, and troubleshoots issues involving packet loss, latency, firewalls, proxies, VPNs, and routing. The role requires customer communication, documentation, cross-team coordination, performance tracking, and occasional annual on-call coverage.

Serves as a technical resource for Zoom customers, providing architecture and service optimization guidance, troubleshooting complex networking and collaboration issues, managing escalations, advocating for customer needs, and tracking performance metrics. The role requires client-facing technical experience, expertise in telecommunications and unified communications platforms, strong communication skills, and the ability to solve problems across customer and internal teams.

Leads high-volume SaaS customer implementations from kickoff through launch, including architecture discovery, CRM and data warehouse configuration, integrations, workflow setup, enablement, and milestone tracking. Manages delivery risks, coordinates with Customer Success and engineering teams, conducts training, and ensures effective handoffs. The role also identifies implementation patterns and improves shared playbooks, documentation, and delivery processes.

Generate qualified sales opportunities through phone, email, LinkedIn, and other outreach channels. Research prospects, engage senior decision-makers, conduct discovery discussions, qualify opportunities, and schedule meetings for Account Executives. Represent the Workvivo brand professionally while completing structured sales training, coaching, and ongoing development.

Lead technical sales engagements for strategic enterprise accounts by designing full-platform UCaaS solutions, conducting discovery, delivering customized demonstrations and proofs of concept, and translating customer needs into product recommendations. Advocate for customers, communicate enterprise AI use cases, support RFPs and RFQs, gather competitive intelligence, and collaborate with account executives, product managers, and engineering teams to accelerate complex deal cycles.

Owns long-term technical relationships for enterprise contact center accounts using Zoom Contact Center and Zoom Virtual Agent. Responsibilities include platform configuration, virtual agent and NLP design, API integrations, analytics-driven optimization, executive customer reviews, Tier 2/3 escalation management, root-cause documentation, and cross-functional collaboration with Engineering, Product, Support, TAMs, CSMs, and Account Executives.

Leads product discovery, customer research, problem definition, and AI-first product strategy for Workvivo’s employee experience platform. Partners with engineering, design, sales, marketing, and customer success to develop scalable solutions, define success metrics, analyze data, and iterate through experimentation. Tracks industry trends, validates opportunities, and drives products toward measurable business impact.

Develop positioning and messaging for the Zoom AI Productivity Suite, translating product capabilities into user-focused value. Create and publish demos, tutorials, social content, emails, and web copy end to end. Build a content and distribution engine across major social platforms, use AI tools for content production, engage third-party communities, measure growth and adoption, and collaborate with product and marketing teams.

Provides Tier 3 technical support for Zoom’s most complex enterprise customers. Diagnoses and resolves voice, video, unified communications, and contact center issues using log analysis, packet captures, and SIP traces. Collaborates with engineering, services, technical account management, and sales teams during escalations and war rooms. Maintains expertise in Zoom products, integrations, VoIP technologies, and UC/CC environments while producing customer documentation and participating in after-hours, weekend, holiday, and on-call coverage.