Supports global Bluetooth SIG members through onboarding, renewals, account updates, support resolution, and policy guidance. Maintains membership processes and documentation, handles tiered support requests, creates management reports, analyzes member feedback using AI-assisted tools, and recommends service improvements. Collaborates on cross-functional projects and regional campaigns while providing professional, detail-oriented member service. The role requires customer support, CRM, reporting, Excel, AI-tool proficiency, and up to 10% domestic or international travel.

Edits, standardizes, and releases Bluetooth specifications, test documentation, and related technical content. Collaborates with subject-matter experts, working groups, internal teams, and global member organizations to ensure clarity, consistency, and quality. Supports content planning, scheduling, information architecture, drafting guidelines, consensus building, and process improvements. The role also contributes to content strategy, complex documentation projects, candidate interviews, and responsible AI adoption.

Provide first-tier member support and manage compliance program activities including market surveillance, audits, corrective actions, and removal of violating products. Generate reports and metrics, maintain issue-tracking and escalation processes, and collaborate with Member Relations to drive resolution. Use CRM and Excel to support workflows and analysis.