Manage a portfolio of client accounts, driving implementation success, product adoption, renewals, and expansions. Lead negotiations, forecasting, account planning, workshops, and strategic presentations. Use data and CRM systems to monitor client health and pipeline, mentor junior CSMs, and communicate client feedback to influence product improvements. The role requires collaboration across teams, knowledge of K-12 education and SEL priorities, and up to 25% travel.

Leads new business acquisition and revenue growth across physical, digital, and hybrid products. Develops sales strategies, manages pipeline and forecasting, expands K-12 market reach, and oversees territory planning. Leads and develops Account Executives and Inside Sales Representatives, establishes performance targets, improves sales processes, and partners cross-functionally with Marketing, Product, Client Success, Finance, and Revenue Operations. Manages department budgets, sales enablement, CRM standards, and up to 50% domestic travel.