Analyze business and operational data, identify process improvements, develop reports and dashboards, automate workflows, gather requirements, and coordinate improvement initiatives. Collaborate with IT, business intelligence, and operational teams to improve data quality and decision-making. Support documentation, training, user testing, adoption, and measurement of results.

Supports transportation operations by tracking shipments, maintaining reports and agent databases, resolving service issues, validating receiving and billing, handling claims, troubleshooting scanning platforms, and assisting with freight-related projects. Provides customer, vendor, and service-center communication while supporting TSA air carrier security programs, audits, records, and access management.

Manage end-to-end international air and ocean import/export shipments, including quoting, routing, documentation, tracking, regulatory compliance, customer updates, profitability review, and invoicing. Build relationships with customers, carriers, vendors, and overseas agents while resolving shipment delays and coordinating with customs and government agencies. The role requires international freight-forwarding experience, strong Microsoft Office skills, shipment-cost calculations, and the ability to obtain a TSA Security Threat Assessment credential.