Owns employee-facing IT operations, including SaaS administration, identity and access management, device and endpoint lifecycle, technical support, IT asset management, onboarding and offboarding, migrations, documentation, and service processes. The role partners with security on access, endpoint, audit, incident response, and HIPAA-related controls while leading foundational initiatives such as MDM implementation, OneDrive-to-Google Drive migration, IT inventory, Zendesk administration, and scalable internal IT operations.

Owns the strategy, growth, customer experience, and commercial performance of the Women’s Hormones category. Responsibilities include market and customer research, competitive analysis, pricing and packaging, business cases, funnel and unit-economics analysis, product and journey improvements, go-to-market planning, experimentation, and cross-functional execution across Product, Marketing, Clinical, Engineering, and Operations.