Design, implement, and troubleshoot high-availability IP/BGP telecommunications networks and customer services (DIA, DWDM, Metro Ethernet). Manage Zero Trust/SASE, virtualization, Linux/Windows servers, automation, monitoring, and VoIP platforms. Serve as technical escalation point, consult for customers, perform datacenter and customer-site work, mentor teammates, and join on-call rotation.

Lead and develop a 7-person sales organization for an MSP, driving team performance, coaching, KPI monitoring, scalable sales processes, forecasting in CRM, cross-functional alignment, hiring/onboarding, and contributing to go-to-market and revenue strategy.

Own a portfolio of Tier 1/2 accounts for managed IT, cloud, and cybersecurity services. Drive retention and expansion, deliver QBRs with vCIO/TAM, manage renewals, maintain CRM records in HubSpot, mentor Account Managers, and escalate/resolve technical issues while coordinating upsell opportunities with Sales and product teams.