Provides customer support across phone, email, live chat, and social media; guides pre-sale customers, processes orders and payments, manages tracking, returns, refunds, warranties, and complaints. Troubleshoots technical or mechanical product issues, educates customers, coordinates with internal teams, documents interactions, follows up proactively, and creates support documentation to improve customer experience and processes.

Lead frontend development for the Shopify storefront and design system. Build and extend component libraries and theme architecture, enable self-serve merchandising, partner with design and backend teams, optimize performance and accessibility, and deliver seasonal campaigns and commerce features across product lines.