Manages strategic pharmacy benefit administration clients, overseeing account planning, renewals, contractual obligations, financial performance, regulatory compliance, growth, retention, and satisfaction. Leads broader account teams, develops client relationships, supports sales and RFP activities, analyzes pharmacy and healthcare market trends, coordinates cross-functional solutions, and serves as the primary client advocate and subject matter expert for health plan and TPA accounts.

Lead and scale the quality assurance strategy for a remote health technology company. Manage and mentor QA engineers across Scrum teams, oversee automated and manual testing, integrate test frameworks with CI/CD pipelines, establish quality metrics, improve test coverage and environments, and ensure compliance with regulated-industry standards. Partner with engineering, product, and executive leadership to drive quality practices across the software development lifecycle.