Top Tech Jobs & Startup Jobs in Seattle, WA

The Invoicing Specialist manages recurring, service ticket, sales order, project, and credit memo invoicing. Responsibilities include maintaining billing agreements, processing fixed-fee and time-and-materials invoices, synchronizing ConnectWise with NetSuite, resolving discrepancies, supporting customer billing inquiries, maintaining credit memo records, and assisting with month-end close, deferred revenue, controls, and process improvements.

Manage service delivery for a life sciences-focused MSP pod, overseeing support staff, service quality, SLAs, ticketing, billing accuracy, utilization, capacity planning, escalations, client reviews, onboarding, documentation, and continuous improvement. Ensure delivery aligns with HIPAA, HITECH, GxP, and FDA 21 CFR Part 11 requirements. Coach technical staff, coordinate incident communications, improve PSA workflows, and partner with client executives and customer success managers.

Support sales by leading technical discovery, designing solutions across managed IT, cybersecurity, cloud, AI, and professional services, producing SOWs/BOMs, delivering presentations/demos, responding to RFPs, and ensuring clean handoffs to delivery teams.

Lead billing operations for recurring, project, and hardware-as-a-service revenue in a $100M+ MSP. Ensure invoice accuracy, ASC 606 alignment, month-end cutoffs, and cross-team validation. Drive automation, system integrations (PSA/CRM/ERP), process documentation, audit support, and manage a small team of billing specialists to improve scalability and collections.

Serve as primary client contact to retain, onboard, and grow MSP cybersecurity and IT accounts. Lead onboarding, drive renewals, run executive business reviews, manage at-risk clients with improvement plans, identify expansion opportunities, and collect feedback/NPS to improve service and advocate client outcomes.

The Account Executive will drive new logo acquisition in IT services, manage the full sales cycle, and collaborate with teams to build solutions, aiming for revenue growth.

Own end-to-end delivery of professional services engagements (infrastructure, cloud, Modern Work). Lead initiation, scoping, scheduling, resource coordination, risk and budget management. Act as primary client contact, protect scope and margin, manage change orders, maintain project data in ConnectWise Manage, produce documentation, coordinate cross-functional teams, and contribute to PMO process and tooling improvements.