Drives profitable revenue growth and customer retention through strategic account planning, consultative selling, opportunity management, and contract oversight. Manages enterprise-wide relationships across procurement, engineering, quality, operations, and leadership; expands service penetration; tracks revenue, margin, pipeline, and retention KPIs; leads negotiations and escalations; and coordinates commercial commitments with operational capabilities. Requires industry-specific or NDT experience, significant travel, customer-site mobility, and proficiency with Microsoft Office and CRM systems.