Lead advanced customer support by triaging and resolving complex tickets, analyzing logs and environments, reproducing and escalating defects, creating knowledge articles, mentoring support staff, and collaborating with Product and Engineering to improve processes and product quality.

Design, implement, and maintain AWS and Azure cloud infrastructure. Ensure security, scalability, high availability, and disaster recovery. Collaborate with development, QA, and operations to optimize cloud-hosted applications and resolve complex infrastructure issues.

The Quality Systems Specialist ensures compliance with ISO standards, supports audits, manages non-conformities, and assists in the CAPA process while collaborating with cross-functional teams.