Lead development, customization, and optimization of Zoho CRM and related Zoho One apps. Handle Tier 1/2 support, design and deploy custom Deluge functions, integrate via APIs/Webhooks/JS/Python, manage implementations and data migration, document systems, train users, and collaborate with stakeholders and vendors to continuously improve CRM workflows and performance.

Lead design, build, and operational ownership of data warehouses and pipelines on Microsoft Fabric/Azure. Develop PySpark/T-SQL pipelines, manage CI/CD in Azure DevOps, ensure reliability, security (HIPAA), and performance, and oversee a small data team while partnering with cross-functional stakeholders for analytics and operational workflows.