Advises learners on federal student aid, military benefits, employer tuition benefits, payment plans, self-pay options, and financial literacy. Guides applicants through FAFSA, verification, Title IV regulations, enrollment changes, and R2T4 processes. Resolves overdue balances, processes payments in compliance with PCI standards, documents interactions in a CRM, and supports learners through calls, email, SMS, chat, and virtual events while meeting performance metrics.

Leads implementation of a university learning-recognition initiative by coordinating project plans, cross-functional workstreams, skills mappings, documentation, faculty and subject-matter-expert engagement, governance reporting, risk and budget tracking, and partner pilots. Maintains traceable standards mappings, implementation records, and decision logs while supporting interoperability discussions, data structures, sponsored reporting, and grant-funded deliverables.

Leads a university-wide learning-recognition initiative, setting strategy for skills ontology, skills-to-credit methodology, faculty governance, academic quality, and AI recommendation explainability. Oversees project plans, deliverables, risks, resources, reporting, external partnerships, and institutional adoption. Supervises the Project Lead and collaborates with academic, technical, sponsored-programs, faculty, and external stakeholders to ensure alignment with accreditation, policy, grant, and academic standards.