Administers payroll, timekeeping, employee changes, benefits, workers’ compensation claims, recruiting coordination, onboarding, personnel records, scheduling support, and HR reporting. The role handles payroll and benefits inquiries, maintains audit-ready files, coordinates screenings and paperwork, leads new hire orientation, and supports HR projects while working closely with employees, managers, and the Director of Human Resources.

Leads and coaches a team of Business Development Representatives to achieve outbound activity, meeting, proposal, and pipeline goals. Responsibilities include performance management, call coaching, conversion optimization, CRM discipline, dashboard monitoring, lead routing, SLA adherence, and cross-functional alignment with Account Executives and leadership. The role emphasizes developing BDR talent, improving sales processes, maintaining operational accountability, and driving consistent revenue-generating performance.