Installs, configures, maintains, troubleshoots, and repairs physical servers, operating systems, virtualization platforms, backup devices, and storage equipment. Supports Windows and Linux environments, administers virtual machines, responds to customer incidents through a ticketing system, and communicates project status. Performs server deployments, upgrades, maintenance, and emergency replacements, including occasional onsite travel and on-call support. The role requires equipment installation, data center work, customer service, and lifting up to 50 pounds.

Discovers and evaluates new product ideas, enhancements, and strategic extensions. Translates research into usable, marketable products; leads and tracks product lifecycle phases from inception through market introduction; and creates design briefs with specifications, sketches, or models for strategic review.

Own strategic relationships with enterprise healthcare clients, particularly acute-care organizations. Develop success, recovery, risk, retention, and growth plans; lead executive reviews; analyze revenue cycle performance; demonstrate ROI; and coordinate cross-functional teams to resolve issues. The role focuses on improving collections, accounts receivable, denials, billing, payer performance, solution adoption, client satisfaction, renewals, and responsible expansion.