Provides expert technical support and product guidance for refractory products, analyzes customer application needs, and develops lining designs and installation methods. Supports product development, launches, promotions, market and portfolio analysis, and product rationalization. Delivers training and industry presentations while collaborating with R&D and cross-functional teams on complaint investigations, failure analysis, and market growth strategies.

Provides technical support for refractory products, including application analysis, lining design, installation methods, quotations, training, complaint investigation, failure analysis, and customer solutions. Supports product marketing, sales, market and portfolio analysis, product rationalization, pricing, and industry trade shows. Collaborates with engineering, research and development, manufacturing, and commercial teams on product development and customer initiatives. Requires approximately 30–35% domestic travel, with occasional international travel.