Provides front-desk customer service at a 24/7 emergency housing facility. Responsibilities include answering calls, directing visitors, managing mail and deliveries, monitoring access, distributing meals and supplies, maintaining common areas, supporting safety protocols, de-escalating conflicts, providing referrals, and maintaining confidentiality. The role requires flexible on-call availability across all shifts and culturally responsive service to clients experiencing homelessness, trauma, and other vulnerabilities.

Lead and modernize the organization-wide grant compliance program, ensuring adherence to federal, state, local, and private funder requirements. Oversee compliance monitoring, financial stewardship, reporting, Single Audit readiness, internal controls, process improvements, and risk mitigation. Partner with Finance, Programs, Development, and Executive Leadership to design scalable workflows, conduct internal reviews, and respond to funder inquiries and audits.