Lead and supervise a team of ground customer service agents to ensure exceptional customer service and safe, on-time flight turnarounds. Manage staffing, schedules, equipment, check-in systems, briefings, flight action verification, safety compliance, incident investigations, and communication with account managers and airlines.

Supervise and lead a team of ground customer service agents to ensure exceptional service and compliant, on-time flight turnarounds. Manage staffing, schedules, equipment, safety and quality procedures, report flight actions, assist briefings, investigate incidents, and liaise with Account Managers and Airlines.

Lead and supervise a team of ground customer service agents to ensure smooth, on-time flight turnarounds. Manage staffing, schedules, equipment, compliance with safety and airline procedures, report flight actions, assist briefings, resolve conflicts, and support continuous safety improvement.