Handle incoming internet and phone leads, respond professionally to emails, assist customers with vehicle selection, set appointments for demos, use CRM for persistent follow-up, and meet sales quotas. Perform other duties and maintain high customer satisfaction.

Handle all incoming internet and phone leads, respond professionally to emails, assist customers with vehicle selection, set appointments for demonstrations, route inquiries to appropriate staff, and meet sales quotas. Maintain strong follow-up using CRM and provide excellent customer service on the showroom floor and lot.

Manage the used car department to maximize retail profit through merchandising, lot operations, staff hiring/training, sales coaching, CPO knowledge, daily meetings, and meeting a 100-car/month quota.