Provides technical support for lighting products through phone and email, troubleshoots customer issues, creates technical documentation, supports advanced sales inquiries, and assists with warranty claims. Collaborates with Product Management, Engineering, management, and external product affiliates to maintain accurate product data and timelines. The role requires strong customer service, deductive reasoning, organizational skills, and the ability to understand technical products and manage projects.

Lead and develop Keystone's ESCO sales channel and Territory Managers. Set strategy, drive sales execution, manage budgets, coach the team, oversee CRM and pipeline, strengthen partner relationships, guide pricing and competitive positioning, and collaborate cross-functionally to grow profitable ESCO, contractor, and distributor business. Frequent travel to support field coaching and customer engagement.