Handle inbound and outbound customer interactions: enter and monitor orders, provide status updates, process returns/warranty claims, create service tickets, schedule technician appointments, de-escalate complaints, maintain account records, and support customers via phone, email, chat, or in person.

Sell general maintenance packages and upsell to enhance customer experience. Handle inbound calls and contact previous customers, provide product information, build long-term customer relationships, meet monthly sales targets, and perform related office duties.

Serve as first point of contact for customers via phone and email, schedule and coordinate plumbing appointments with technicians, maintain customer records, handle permits and contract paperwork, resolve customer concerns, and contribute to process improvements.