Own and improve Azure infrastructure while leading complex integrations, automation workflows, and cross-system implementations. Provide advanced escalation support for service desk issues, including SharePoint; diagnose interconnected platform problems; strengthen security, access controls, and system reliability; and maintain technical documentation. The role also supports internally developed applications, uses AI-assisted tools, and mentors engineers on engineering standards, testing, version control, and change management.

Build and maintain long-term pipelines of senior Epic and patient access leaders through proactive sourcing and relationship-building. Engage credibly on Epic architecture and access operations, advise internal leaders on hiring timing, track and share pipeline activity, and contribute to talent strategy while operating independently.