Top Tech Jobs & Startup Jobs in Seattle, WA

Leads the customer support organization across phone, chat, email, and AI-assisted channels. Owns customer satisfaction, quality assurance, operational efficiency, staffing, forecasting, escalation processes, training, career paths, and leadership development. Partners with Product, Engineering, Customer Success, Sales, and Operations to improve resolution quality, reduce contact volume, address root causes, and scale support. Reports performance and strategic recommendations to executive leadership while driving a multi-year support roadmap.

Own Tekmetric’s IT function, including systems, endpoints, identity, SaaS, office infrastructure, support, and security. Lead a small team, establish technical direction, automate workflows, manage SSO and device platforms, partner on security operations, support office technology, build scalable controls, and manage the IT budget. The role is hands-on and requires strong technical contribution across automation, infrastructure administration, incident response, and identity management.

Lead Tekmetric's earned media and executive communications strategy, building executive thought leadership, managing media partnerships and Tektonic conference PR, driving founder-led content and product launch narratives, and measuring AI/GEO-driven visibility and business impact.

Owns Tekmetric’s product metrics program, including outcome modeling, statistical analysis, dashboards, reporting standards, and data governance. Conducts deep-dive product and customer analyses, translates findings into recommendations for product and business decisions, and enables self-service insights across teams. Partners with Product, Engineering, and Data to improve tracking, taxonomy, data quality, and analytics infrastructure. The role also trains stakeholders and communicates insights to executives and leadership.

Leads strategic finance analysis supporting GTM decisions, long-range planning, customer economics, M&A screening, pricing, partnerships, and market expansion. Builds financial models, scenario analyses, and executive- and board-level narratives. Partners with Sales, Marketing, Customer Success, Product, and executives to translate complex data into actionable recommendations. Develops AI-assisted workflows and automates recurring finance and competitive-monitoring processes.

Design and implement scalable cloud infrastructure, monitor performance, automate processes, ensure security and compliance, and lead a DevOps team.

As a Senior Software Engineer (Backend), you will design and implement scalable applications, collaborate with agile teams, and mentor junior members while ensuring high code quality and performance.

The Senior Director of Product at Tekmetric will lead product strategy, ensuring alignment with customer needs, driving innovation, and managing cross-functional teams to grow the product suite effectively.

The Senior Product Designer will lead user experience strategy, collaborate with cross-functional teams, create and iterate on product designs, and guide the design team while impacting product direction.

Drive adoption of Tekmetric Payments among existing customers via high-volume outbound outreach. Qualify interest, book attended demos with Payments Specialists, maintain Salesforce records, follow structured sequences, provide insights to improve targeting, and assist onboarding for self-signups to support expansion revenue.