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Investigates, evaluates, and resolves complex liability claims independently. Reviews policy coverage, determines liability, manages reserves, negotiates settlements, directs investigations and litigation strategy with counsel, identifies recovery opportunities, authorizes payments, prepares reports, and participates in claim reviews. The role also supports team development through training and mentoring new hires.

Provides clerical and administrative support for claims operations, including managing files, correspondence, records, payments, data entry, mail, audits, and electronic documentation. Contacts agents and insured parties for routine coverage information, schedules medical appointments, requests wage information, orders surveillance, and completes medical status calls. The role also supports office systems, deliveries, communications, and claim-related procedures while maintaining accuracy and confidentiality.

Leads client claims operations for a designated account, overseeing claim quality, investigations, reserves, litigation, audits, reporting, staffing, and process improvements. Partners with claims leadership and clients to ensure service compliance, resolve concerns, and optimize outcomes. Coaches staff on technical claim handling, customer service, legal and medical evaluations, data accuracy, and quality standards. Manages resources including medical management, subrogation vendors, SIU services, and attorneys.

Administers FMLA and other leave-of-absence requests for multiple clients, reviews documentation, evaluates eligibility, maintains records, supports employees and management, provides training, ensures regulatory compliance, analyzes leave data, and coordinates related correspondence and claims-system activity.

Investigates, evaluates, and resolves advanced, large-loss, and complex Alabama workers compensation claims. Determines coverage, compensability, liability, reserves, payments, settlements, subrogation, and recovery opportunities. Manages litigation strategy with defense counsel, prepares claim reports, participates in reviews, and supports team development through training and mentoring.

Investigates, evaluates, and resolves complex liability claims independently. Reviews policy coverage, determines liability, establishes reserves, authorizes payments, negotiates settlements, manages litigation strategy with counsel, identifies recovery opportunities, prepares claims reports, and supports team development through training and mentoring.

Manage complex liability claims end-to-end: investigate coverage and liability, set reserves, authorize payments within authority, coordinate discovery and litigation strategy, pursue subrogation, prepare reports for clients/carriers, and mentor/train junior staff. Work independently on large-loss and difficult claims while collaborating with supervisors and defense counsel.

The Director, Business Development will generate leads, manage client relationships, and exceed revenue targets, focusing on the casualty insurance market.

The Director of Business Development will drive growth by identifying prospects, managing relationships, and developing strategic sales plans in the casualty insurance industry.

Reviews personal and commercial property and casualty claims for accuracy, quality, compliance, and adherence to client requirements and service-level agreements. Verifies claim information against source documents, identifies errors, validates corrections, analyzes quality and process trends, and recommends improvements. Provides detailed feedback and consulting support to adjusters and service centers, prepares quality reports, monitors performance, and supports continuous improvement of claims quality processes.