Design, build, and own scalable data pipelines and evaluation systems that power production AI features and internal analytics. Ensure data quality across ingestion, modeling, and reporting, collaborate with ML and analytics teams, deploy and monitor ML systems, and establish standards for data work and evaluation.

Build and maintain executive relationships at enterprise clients to win new business, expand accounts, drive renewals, demonstrate ROI, partner with Customer Success, and inform product and GTM strategy.

Lead customer success and research efforts: train and advise customers on Dscout, design and run qualitative research projects, drive adoption and expansion, manage 1–3 Research Advisors, and surface customer feedback to Product.