Top Tech Jobs & Startup Jobs in Seattle, WA

Lead development of Toast’s consumer-facing web experiences, building scalable guest and restaurant features across the stack. Collaborate with frontend, backend, iOS, and Android engineers using React, TypeScript, Next.js, APIs, and backend services. Own projects from development through launch, monitoring, and analysis while experimenting with users and influencing consumer product strategy.

Own the technical infrastructure supporting paid media, including tracking pixels, conversion signals, CRM audience syncs, marketing automation, data pipelines, platform integrations, UTM governance, launch QA, monitoring, and reporting infrastructure. Partner closely with paid media teams to troubleshoot data discrepancies, improve campaign launch speed, maintain data quality, and support audience operations across multiple advertising platforms.

Leads Toast’s Escalations organization across multiple locations, managing escalation managers and advisors. Owns operating models, KPIs, service quality, resolution outcomes, executive customer issues, and continuous improvement. Partners cross-functionally with Care, Customer Success, Product, Engineering, FinTech, and Legal. Develops leaders, establishes escalation standards, drives root-cause analysis, and pilots AI tools for triage, case summarization, and pattern detection.

Lead end-to-end delivery of critical IT systems initiatives and integrations across identity, service management, infrastructure, collaboration, and compliance domains. Manage a project manager, coordinate cross-functional technical teams, unblock dependencies, define program metrics, build executive dashboards, drive user adoption, and communicate technical outcomes to business stakeholders. The role also oversees tooling consolidation, documentation, training, release communications, post-mortems, and enterprise IT roadmap execution.

Design, build, and operate production AI automations and agentic workflows for Toast’s customer care systems. Integrate LLMs with Salesforce Service Cloud, Amazon Connect, and workflow platforms; develop autonomous actions with human oversight; test, monitor, and improve system reliability, accuracy, latency, and cost. Collaborate with software engineers, Salesforce developers, and care operations stakeholders to translate workflows into scalable intelligent solutions.

Own the Toast Delivery Services product roadmap, improving dispatch, order tracking, exception handling, refunds, and AI-assisted delivery operations. Partner with Guest, POS, Order Management, AI teams, restaurants, couriers, and external integration partners to deliver measurable outcomes for operators and guests. Shape real-time delivery experiences, proactive alerts, capacity matching, and trusted automation for restaurant delivery.

Manage and develop a team of 10–12 payroll tax care experts. Oversee productivity, quality, customer satisfaction, escalations, service levels, and tax case outcomes. Coach agents, provide subject matter expertise on payroll tax filing and recovery, monitor regulatory changes, deliver reporting and analytics, and collaborate with cross-functional teams on process improvements, support guidelines, and customer experience initiatives.

Define and evolve Toast’s consumer brand across product, marketing, and restaurant touchpoints. Build the visual and verbal identity system, expressive product design layer, motion, illustration, photography, and brand toolkits. Partner with product, engineering, marketing, and growth teams to deliver cohesive experiences across apps, campaigns, lifecycle communications, and physical restaurant interactions. Lead critiques, contribute hands-on execution, prototype in design tools or code, and ensure concepts reach polished, shipped results.

Lead Toast’s lending product strategy and roadmap, including Toast Capital and Easy Pay. Partner with engineering, design, data science, credit, legal, finance, marketing, and external financial partners to develop, launch, and optimize B2B financial products. Responsibilities include defining requirements, managing backlogs, facilitating agile ceremonies, building business cases, gathering customer feedback, and measuring product outcomes.

Lead cloud security strategy and hands-on execution across AWS environments. Own CNAPP and CSPM capabilities, improve IAM and container security, build infrastructure-as-code guardrails, conduct architecture reviews and threat modeling, support detection and incident response, and drive remediation programs. Establish a multi-year cloud security roadmap, influence engineering priorities, mentor teammates, and partner with platform, infrastructure, SOC, and product engineering teams.