Lead and develop a Platform Enablement team that bridges client-facing organizations and Engineering. Oversee escalation governance, triage efficiency, documentation strategy, telemetry-driven advocacy, process automation, and GenAI adoption to reduce MTTR and systemic platform friction. Serve as cross-functional translator for stakeholders and drive data-backed improvements to product and infrastructure.

Full sales-cycle responsibility for TrueML's AI-powered SaaS for collections teams: prospecting, discovery, demos, cold calling, and closing. Achieve quota targets, manage complex enterprise deals, engage Director/VP/C-level stakeholders, maintain Salesforce hygiene, and follow the company sales process to progress and win high-value opportunities.