Top Tech Jobs & Startup Jobs in Seattle, WA

Provide Level 1 technical support for Canvas LMS users, administrators, faculty, staff, and students through tickets, phone, and live chat. Troubleshoot user issues, answer how-to questions, replicate and document simple bugs, maintain thorough ticket records, provide timely updates, and escalate unresolved issues to Tier 2 Support. The role also includes creating support documentation and assisting users in English and Spanish.

Provide Level 1 technical support for Canvas LMS users, administrators, faculty, staff, and students through tickets, phone, email, and live chat. Responsibilities include validating issues, answering how-to questions, troubleshooting user-interface problems, reproducing simple bugs, documenting resolutions, maintaining ticket records, and escalating unresolved issues to Tier 2 Support. The role also requires process documentation, professional communication, adaptability, and fluent Spanish language skills.

Leads Instructure’s NORAM K12 Customer Success organization, including managers, Customer Success Managers, and associates. Owns team development, organizational design, customer success strategy, adoption, expansion, renewals, forecasting, business reviews, executive relationships, escalations, and customer advocacy. Partners with Sales, Product, Marketing, Support, Services, and global Customer Success leaders to shape strategy, implement initiatives, and deliver measurable value to schools, districts, and state agencies.

Manage medium and large customer renewal accounts, developing retention and expansion strategies, preparing complex quotes, forecasting renewals, and leading negotiations. Collaborate with Customer Success, Sales, Product, and Marketing teams to optimize account outcomes. Serve as a subject matter expert on quoting tools and CRM practices, maintain data integrity, track performance metrics, and identify process improvements.

Provides strategic consulting, coaching, professional development, and change leadership for institutions using Instructure products. The role develops curriculum and assessment strategies, creates adoption resources, supports Canvas LMS and Mastery Connect administration, guides product-related initiatives, trains educators and administrators, and builds stakeholder relationships to improve product adoption, engagement, and instructional outcomes.

Corporate Accounting Manager overseeing global accounting operations, month-end and quarter-end close, reconciliations, accruals, payroll, royalties, fixed assets, leases, SOX-compliant controls, and audit schedules. The role leads staff accountants, improves scalable accounting processes, integrates AI agents to automate close activities, supports systems implementations and M&A integrations, and partners cross-functionally to deliver accurate, audit-ready financials.

Own the content strategy and roadmap for Instructure’s Mastery Predictive Assessment and Mastery College Prep Assessment. Partner with psychometricians, content experts, customers, engineering, data, support, marketing, and sales to maintain assessment quality, guide product direction, gather insights, define requirements, and deliver content at scale. Use data, customer feedback, experimentation, and AI tools to drive adoption, growth, and student outcomes.

Build and maintain production AI tools for marketing, including content generation, meeting preparation, SDR workflows, case study automation, and integrations with marketing platforms. Develop and evaluate prompts, monitor quality, troubleshoot live tools, document solutions, train marketing users, and support AI project intake. The role requires API integration, automation, basic scripting, strong communication, and comfort working in an evolving environment.

Drive new business, upsell, and cross-sell opportunities for Instructure’s education solutions within an assigned K-12 territory. Build district relationships, conduct consultative needs analyses, tailor proposals and presentations, guide purchasing decisions, forecast sales, maintain Salesforce records, and consistently achieve quotas. The role is remote, preferably based in the Western U.S., and requires travel up to 50%.

Leads government affairs, public policy, and go-to-market strategy for Instructure’s Business and Government vertical. Builds public-sector sales pipelines, tracks legislation, advises internal teams, manages advocacy partners, develops procurement strategies, maintains policymaker relationships, and connects policy engagement to revenue and customer impact. The role also supports strategic partnerships, international policy efforts, and executive advisory work.