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The VP of Technical Services will lead Customer Education, Professional Services, and Technical Support teams to enhance customer enablement and deliver AI-powered services at CaptivateIQ.

Lead the engineering strategy for new product initiatives, fostering high-performing teams, ensuring product quality, and driving alignment across teams to deliver innovative solutions.

The Senior Manager, Customer Enablement will lead the transformation of customer education using AI, manage a team, and improve customer lifecycle engagement through innovative learning solutions.

The role involves managing 45-55 mid-market accounts, driving customer adoption and growth, delivering compelling presentations, leading renewal discussions, and collaborating cross-functionally while integrating AI tools to enhance customer experiences.