Top Tech Jobs & Startup Jobs in Seattle, WA

Lead technical design and delivery of production-grade Agentic AI solutions for enterprise customers. Architect multi-agent systems, write secure scalable code, integrate across APIs/webhooks/message queues, deploy RAG/vector-db solutions, mitigate technical risk, mentor junior engineers, and feed deployment learnings into product and engineering roadmaps.

Lead technical architect for enterprise Agentic AI deployments: design scalable, secure multi-agent systems, write production code (Python/TypeScript/Node.js), build SDKs and automation, resolve critical integration issues, consult with executive stakeholders, align deployment learnings with product, and mentor FDE engineers.

Lead technical delivery of Talkdesk Agentic AI deployments: design multi-agent AI architectures, write production-grade code, integrate systems (APIs/webhooks/queues), mitigate risks, mentor junior engineers, and translate deployments into reusable product patterns.

Lead and scale the Americas Solutions Engineering organization to drive net-new logos and ARR expansion. Act as executive technical sponsor on strategic deals, define regional pre-sales KPIs and methodologies, hire and develop SE managers, collaborate with Product and Engineering to influence roadmap, and expand the ecosystem to position Talkdesk as a premier AI CX platform.

The Vice President, Customer Experience leads a unified CX model, enhancing AI adoption for customers while driving retention and expansion, and aligning business objectives with technical execution.

Oversee AI platform product development from ideation to launch, collaborate with cross-functional teams, and ensure successful product management.

Lead end-to-end customer engagements to discover, scope, deploy, and realize value from AI agents. Run executive workshops, design and configure agentic solutions, create deployment playbooks, partner on integrations, and drive measurable business impact while shaping product direction.

Support Solutions Engineers and Account Executives in technical sales: discovery, demos, documentation, and customer workshops. Develop foundational knowledge of Talkdesk cloud contact center and AI solutions, create demo assets and technical materials, and collaborate across product, engineering, and sales teams to drive customer outcomes and competitive positioning.

Serve as first point of contact for platform issues: triage incidents, classify impact/severity, attempt resolution, maintain ticket hygiene, track SLAs, escalate ownership, update knowledge base, and communicate incidents. Support reporting, WFM, and QM applications, monitor integrations and system health, and assist with user management, scheduling, recordings, and media troubleshooting.

Lead FP&A business partnering for G&A (HR, Legal, IT, Finance). Drive planning, consolidation, baseline reporting, KPI centralization, and Adaptive system/admin work. Integrate data from Salesforce, NetSuite and other sources (Snowflake/Power BI/AI). Forecast cash and balance sheet, partner with Collections/AP, and manage FP&A analysts while presenting insights to senior leadership and the board.