Partners with Marketing and Customer Success Managers to identify opportunities, conduct consultative discovery, demonstrate AI and other solutions, and develop ROI-backed proposals. Qualifies and documents opportunities for CSM-led closing, ensures seamless customer handoffs, and shares customer and market insights with Marketing and Product. The role requires translating AI capabilities into business value, generating pipeline, and communicating effectively with technical and executive audiences.

Manage and grow customer accounts as a strategic advisor, driving adoption, retention, renewals, expansion, and revenue growth. Develop success plans, build stakeholder relationships, negotiate renewals, identify churn risks, forecast performance, and report customer insights. The role requires collaboration with sales and internal teams, strong product knowledge, proactive problem-solving, and management of a large portfolio of accounts.