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The Specialty Solutions Engineer will design and architect technical solutions in observability, partner with sales, and support customer engagements. Responsibilities include advising on solutions, developing relationships, and participating in pre-sales documentation.

Lead presales discovery, scoping, and design of outcomes-based managed services across cloud, infrastructure, Microsoft, networking, security, and observability. Develop service scope, proposals, pricing, tooling and operational handoffs; collaborate with delivery and account teams; present solutions and SLAs to clients; and identify expansion opportunities through renewals and cross-sell.

Lead and develop a procurement team while performing hands-on procurement (~70% of time). Validate orders in Salesforce, place equipment orders via vendor portals and APIs, troubleshoot order issues, manage confirmations, support end-of-period activities, improve processes, participate in hiring/onboarding, and ensure operational governance and customer satisfaction.

The Senior Client Solutions Engineer delivers technical presentations, designs solutions, and aids in sales efforts while maintaining client relationships and leading technical sales campaigns.

Lead complex data, analytics, AI, and cloud transformation engagements as a trusted advisor: manage delivery, scope, budget, stakeholders, and teams; design scalable data platform solutions; drive business development, mentoring, and practice improvements.

Hands-on technical leader designing, building, and scaling AI-powered operational capabilities for Managed Services. Deliver agentic AI workflows (triage, remediation, RAG knowledge, orchestration), integrate with ITSM, observability, and automation tools, establish guardrails, and drive adoption and measurable operational outcomes like incident deflection and MTTR reduction.

The Senior Technical Consultant leads the design and implementation of enterprise-grade technical solutions, mentors team members, and collaborates on innovations for client projects.

Support assigned Client Directors to protect and increase gross profit margin and customer satisfaction. Manage quote-to-cash transaction lifecycle, prepare pricing/proposals, maintain pipeline/forecast in Salesforce, resolve customer issues, coordinate internal teams, manage vendor and AR interactions, and maintain client records and value-add deliverables.

Lead architecture, design, development and deployment of ServiceNow solutions (ITOM preferred). Mentor teams, drive integrations, lead client workshops/demos, contribute to presales, maintain certifications, and own project delivery with at least 25% travel.

Lead and implement hands-on data governance across the Data Platform: build and operate the enterprise catalog, automate lineage, embed data quality checks, configure Snowflake governance, manage access workflows and event contract governance, create governance metrics and dashboards, define standards and operating model, enable domain teams, and hire and lead a small governance function.