Top Tech Jobs & Startup Jobs in Seattle, WA

Provide 24/7 technical support to clinicians and administrators via phone, chat, and portal. Assist with user account management, training, on-call schedule management, mobile/web troubleshooting, application configuration, and escalate complex issues to cross-functional teams.

Deploy and optimize PerfectServe's AI voice agent for customers: configure rollouts, build evaluation suites, tune prompts, reduce latency and inference cost, ensure PHI/security compliance, run model benchmarking and observability, debug production issues, and automate onboarding with Product and Customer Success.

Deploy, configure, and optimize an AI voice agent for healthcare customers. Build evaluation suites, tune prompts, reduce latency and inference cost, monitor security/PHI handling, and automate onboarding while partnering with Product and Customer Success for go-live and production support.

Lead FP&A activities including owning the rolling forecast, quarterly reforecasts, and annual operating plan. Produce monthly/quarterly financial packages and SaaS KPI reporting (ARR, NRR, bookings, churn). Maintain customer-level ARR, perform variance analysis, automate reporting, partner with department leaders on headcount and budgeting, and run scenario/sensitivity models to support strategic decisions and investor materials. Assist with ASC 606 revenue reporting as needed.

Own and optimize the company website end-to-end for performance, accessibility, and conversions. Build and maintain pages, manage CMS and component libraries, run A/B and multivariate tests, improve SEO and schema for search/AI discoverability, ensure trustworthy analytics instrumentation, and report site health and experiment outcomes to stakeholders.

As a Senior Software Engineer at PerfectServe, you'll design, build, and maintain high-quality code for healthcare communication systems, mentoring junior engineers and collaborating across teams to improve patient care and clinical workflows.

As a Software Engineer, you will develop and maintain Python and C# API services, mentor junior developers, and collaborate in Agile teams to deliver software solutions in healthcare communication.

Own the lifecycle from marketing-accepted lead to demo request by designing and running nurture and ABM programs. Build segmentation, scoring, email deliverability, and multi-channel account plays; coordinate with sales, revenue operations, and content. Measure MAL-to-demo conversion, optimize funnels, and use intent data and AI agents to scale execution and improve conversion.

Manage rolling forecast and annual operating plan, produce monthly/quarterly financial packages and SaaS KPI reporting, own ARR tracking and variance analysis, automate reporting, partner with functional leaders on headcount/quota modeling, and support strategic modeling, M&A diligence, and ASC 606 revenue reporting.

Execute manual and automated tests, document defects, write automation scripts and API tests, integrate tests into CI/CD, manage test plans and QA environments, ensure HIPAA test coverage, and collaborate with developers and product teams to maintain product quality.