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The role involves improving Airtable's infrastructure, focusing on backend systems, scalability, and reliability. Responsibilities include building maintainable abstractions and owning infrastructure components.

Lead enterprise professional services engagements to design and deliver end-to-end solutions that combine Airtable and AI-driven agentic workflows. Shape early recommendations, redesign business processes, create reusable solution patterns, manage stakeholders and delivery, and remain accountable through implementation for enterprise-scale outcomes across multi-business-unit, compliance-conscious organizations.

Serve as dedicated technical advisor for premium customers, owning architecture reviews, health assessments, and escalations. Evaluate schema, automations, integrations, and agent configurations; provide proactive remediation and scaling guidance. Guide customers through Airtable capabilities, partner with Product/Engineering to surface patterns, and contribute to playbooks, onboarding standards, and technical health frameworks.

Lead the Technical Account Management team, manage premium customer relationships, and improve technical health while leveraging AI and automation strategies.

The Senior Analyst will own Workday HCM configuration, automate processes, collaborate with multiple teams, and support compensation and benefits planning.

The Strategic Account Executive will manage sales for strategic accounts, build executive relationships, close sales, and educate clients on Airtable's value.

The Senior Solutions Architect designs solutions to improve business processes, leading engagements while ensuring accountability for outcomes and effective communication across stakeholders.

The Senior Social Media Manager will develop Airtable's social media strategy across various platforms, create engaging content, track analytics, and implement AI workflows to optimize performance and community engagement.