The Customer Support Engineer provides technical support and guidance on the Fastly Edge Cloud Platform, troubleshooting configurations, assisting customers with UI navigation, and handling inquiries via various channels while advocating for their needs.

The Solutions Architect will guide customers in integrating Fastly solutions, design technical solutions, and provide training and support. Responsibilities include onboarding, performance tuning, and collaborating with sales engineers.

This role involves being the primary technical contact for key Fastly customers, managing relationships, resolving escalations, and mentoring team members. The engineer will utilize technical expertise in cloud architecture, networking, and scripting to improve client operations, support product implementation, and advocate for the customer's needs.