Lead end-to-end redesign of insurance filing platform and automation, partnering with Product, Engineering, Actuarial, and Compliance. Map workflows and regulatory needs, drive AI and automation adoption, build and manage the platform team, set governance and operating models, and ensure filing quality, speed, and compliance in a regulated environment.

Lead end-to-end CX automation projects, optimize LLM pipelines and RPA, report on automation performance, partner cross-functionally, mentor team members, and bring forward emerging AI-driven improvements to customer experience.

Own and grow Lemonade's independent agency channel by developing expansion strategy, prospecting and onboarding partners, managing performance, leading product expansion, analyzing engagement via CRM and Looker, surfacing market insights, and collaborating with cross-functional teams to improve the agent experience.