Lead global pursuit desk and proposal management to win enterprise deals. Manage end-to-end RFP/RFI/RFx processes, oversee proposal automation and demo platforms, align with sales (SFDC) and cross-functional teams, track proposal performance metrics, support security/ESG due diligence, and mentor the pursuit/proposal team to scale repeatable capture and response operations.

Manage a portfolio of SMB brand accounts to maximize renewals and drive upsell growth. Proactively identify churn risk, collaborate with expansion sellers, use Syndigo tools to forecast and prioritize, and provide consultative support to ensure customers realize product value and meet NRR targets.